Evaluation / investigation: a visual inspection and functional testing of the returned device was conducted.A review of complaint history, the device history record, instructions for use, quality control data, and specifications was also performed.One device was returned for investigation.The device was returned with the handle in the open position and the basket formation in the open position.The collet knob is tight and secure.The male luer lock adaptor (mlla) is finger tight.The polyethylene terephthalate tubing (pett) measures 3.2 cm in length.The support sheath is bowed in appearance.A visual examination noted the basket sheath has a kink 2 mm from the distal tip of the support sheath.A functional test determined the handle actuates the basket formation to the open position, but does not close completely.The handle was disassembled and the basket formation was found to manually actuate, but it is tight at the kink in the basket sheath.A review of the device history record revealed no non-conformances related to the reported failure.A review of complaint history for this device lot revealed this complaint is the only one associated with lot number 8404167.As found in the instructions for use (ifu) precaution section: enclose the device in the sheath before removing from the tray/holder.Do not use excessive force to manipulate this device.Damage to the device may occur.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was found to have a non-functioning basket due to sheath damage.Devices are inspected for damage and functionality prior to packaging.The observed damage likely occurred during handling/use of the device.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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