Submit date: 3/29/2018.A device history review revealed no discrepancies that may have contributed to a complaint of this failure mode.All quality assurance testing performed during manufacturing was acceptable.The quality assurance review of the visual, physical and dimensional evaluation results indicated that the product met specification requirements.In addition, all dhr are reviewed for accuracy prior to product release.The physical sample involved in the reported incident was not returned for evaluation.Two photos were provided by the customer.Visual evaluations of these photos were performed and is not possible confirm leak with the photo.Additionally, the catheter shows signs of use (adhesive plaster tape between the tubing and strain relief).An ishikawa diagram was used to determine the potential causes for this event.Based on the investigation, the reported issue could not be confirmed.The product sample was not returned to the manufacturing site for review.According the picture is not possible confirm leak.Based on the available information, it can be concluded that product was manufactured according to specifications; therefore the most probable root cause can be considered as misuse; this defect was most likely damaged during use caused due to an inappropriate manipulation by the user.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing oper ations.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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