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The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.The manufacturer has received the sample and will be evaluated.Results are expected soon.A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: during evaluation, the reported freezing issue was confirmed.The system's front enclosure was found to be damaged, causing the reported freezing issue.Cracks found along the sides and the overall condition of the unit indicated user-related damage.The review of the dhr, sub-assembly dhr, sub-assembly manufacturing, component records, manufacturing process changes, mrr/mrb, and internal rejects showed that the reported issue is not likely related to a manufacturing issue.The back enclosure was found to be cracked in several places and the probe entry cover was also broken.The coin cell battery had a charge of 1.49 v and was replaced as a precaution.No other issues were identified with the equipment.The system was serviced, tested, and returned to the customer.
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