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The used device was returned to conmed with original opened product packaging.Upon visual inspection, the net of the device had a hole in it.To date, additional information regarding the patient and procedure has not been made available.A review of the manufacturing documents verified the device was produced per current and approved procedures and material specifications.Non-conformances regarding the product's identity, quality, safety, effectiveness or performance were not identified at the time of manufacture.A review of this lot number, with (b)(4) devices manufactured, showed no other complaint for this lot product and event description.A two-year review of complaint history revealed (b)(4) other similar complaints, with (b)(4) devices, for this product family and failure mode.In that same timeframe, (b)(4) units of this product family have been sold worldwide, making the rate of occurrence of this failure (b)(4) percent, if all complaints were confirmed.A risk analysis was performed and found this failure mode and occurrence level to be consistent and acceptable with current risk documents.The instructions for use advises the user of the following.Do not use this device if there is any detectable handling or shipping damage.Carefully, insert the nakao spider-net, with net retracted, into the working channel of the endoscope using short, careful strokes, until the distal end of the device sheath is seen in the field of vision.Once the object is captured in the net, slowly close the net by sliding the finger and thumb rings together until the net forms a pouch around the target object.Use light tension on the thumb and finger rings to ensure just enough pressure to maintain the pouch, thereby keeping the object in the net.Do not perform a complete retraction via the specimen protection collar, as this will crush the specimen and possibly damage the net and/or sheath.This issue will continue to be monitored through the complaint system to assure patient safety.
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