Device used for treatment, not diagnosis.Patient information not available for reporting.Event date unknown, sometime this year.510k# unknown: device is not distributed in the united states, but is similar to device marketed in the usa.Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.(b)(6).The investigation could not be completed; no conclusion could be drawn, as no product was received.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Date of event reported as 2018, exact date is not known event description date returned to manufacturer dhr review was completed.Part number: 04.027.056s synthes lot number: l301535 release to warehouse date: 15.Feb.2017 expiry date: 01.Feb.2027 manufacturing site: bettlach no ncrs were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.H3, h6: customer quality conducted an investigation of the returned device.We have received the part for investigation.Upon visual inspection of the complaint device it can be seen that we have received back the part in a dismantled condition, and some parts were put together again wrong.Furthermore the article received has some fine traces of usage, but otherwise the article is in a good condition.Dhr review showed no issues.Moreover a review of our complaints data base shows, that there are no other complaints for this issue from this article and lot number.During investigation the part got assembled again and a functional test was performed, the blade passed the functional test.As the blade is fully functional, the pi is unconfirmed and no further investigation will be done, as material and dimension evaluation.Unfortunately we are not able to determine the exact reason for this occurrence, but we have to assume that during the operation an application error may have taken place.To prevent such problems, it is necessary to operate according to the technique guide.No product fault could be detected.No corrective action required.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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