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Submit date: 4/17/2018.The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If information is provided in the future, a supplemental report will be issued.
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Submission date: 08/16/2018.An investigation was performed for the reported customer complaint: ¿the customer states the hub of the needle is cracked.¿ a review of the device history file (dhr) of the reported lot number 712157 indicates that product and specification requirements were met with no non-conforming product identified relating to this customer report.During the manufacturing of the syringe assemblies, syringes are visually inspected and physically tested.Samples are also inspected for hub leakage and damage.There were no (non-conformance records (ncrs) issued to this lot or for the hub (item no.3530902) utilized in the production of this lot.A lot cannot be released unless it passes all quality and conformance requirements.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.The actual device was not returned for evaluation.One (1) sample was provided from the customer.The sample consisted of a magellan safety needle (opened).No syringe was returned with the sample.A visual examination of the needle identified a crack at the luer of the hub running axially along the luer connection and one of the lugs was broken.The damage appeared to be from forcible attachment of the device.A 6m root cause investigation was conducted and evaluated potential contributing factors.The analysis did not identify any issues with the manufacturing process for the needles.A most likely root cause is the user over-torqueing the needle during the assembly process onto an unknown device, potentially a syringe (sourced by the customer) that was made of a more rigid material.It¿s recommended the user adhere to the instructions for use when utilizing the device.The reported customer complaint is confirmed.A root cause could not be determined.No corrective or preventive action is planned at this time.This complaint will be used for trending purposes.If information is provided in the future, a supplemental report will be issued.
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