The customer's name and address is unknown.(b)(6) has been used as a default.A sample is not available for evaluation.However, a no sample investigation and device history record review will be completed.Upon completion of the investigation, a supplemental report will be filed.
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Investigation results: investigation summary: customer returned a photo of a 1cc syringe.The returned photos were examined and exhibited scratches in the barrel.A review of the device history record was completed for batch# 7143987.All inspections were performed per the applicable operations qc specifications.There were four (4) notifications [200696635, 200696771, 200697235, 200696595] noted that did not pertain to the complaint.Severity: s1; occurrence: a complaint history check was performed and this is the 1st related complaint reported for the defect/condition on lot number 7143987.Based on the samples / photo(s) received the investigation concluded: - confirmed: bd was able to duplicate or confirm the customer¿s indicated failure (scratched barrel) probable root cause: scratched barrel is due to syringe contacting a machine part during conveyance after printing.Based on the above, no additional investigation and no capa is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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