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There was no relationship found between the returned device and the reported incident.A visual inspection observed a missing pin in the handpiece connector.A functional test revealed the missing pin prevented recognition of the handpiece by the controller.No shorts were observed.The complaint was not confirmed.Factors that could have contributed to the reported event include excessive force, misalignment, or twisting of the connector during connection/disconnection to a handpiece.This unit was released and certified to be compliant with specifications.There are no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.
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