The technician verified customer complaint of a burning smell.Unit was picked up and a small rattling noise was heard.Burning smell was observed with the unit fully assembled.No attempts were made to power on the device.Unit was disassembled and when the rear housing was removed, a small piece of ferrite was found loose inside the unit.Ferrite was broken off of the ac/dc l1 inductor.Further disassembly found that the burning smell was due to a piece of the broken ferrite becoming wedged between the dc/dc pcba and the chassis, causing a short.Burn marks were found on the chassis and the dc/dc pcba.Both ac/dc and dc/dc pcbas were removed.If information is provided in the future, a supplemental report will be issued.
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