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Product complaint # (b)(4).Based on the product analysis completed on 4/13/2018, the product event now meets the criteria for medical device reporting (mdr) as a malfunction.Information regarding patient age, gender, weight, medical history, race, and ethnicity was not provided.Date of event: the event occurred in the year 2017; however, the month and day are not known.Concomitant med products due to character limitation: og cmplx xtrasoft coil (640cx2505/17665789), og tdl cmplx fill coil (640cf0412/17468436).Complaint conclusion: as reported by a healthcare professional, three coils (one og cmplx xtrasoft (640cx2505/17665789) and two og tdl cmplx fill (640cf0412/17468436) (640cf0515/17656467), failed to resheath during the procedure.The coils were replaced with same-sized coils and the procedure was completed successfully.There was no report of patient injury.No further information was provided.A non-sterile og cmplx fill coil 5x15 was received coiled inside of a pouch.The hypotube, support coil, and gripper were visually inspected and no damages were observed.The embolic coil was stretched and the introducer was found unzipped and elongated.Functional analysis could not be performed as the introducer was found unzipped and elongated.A review of the manufacturing documentation associated with this lot presented no issues during the manufacturing or inspection process that can be related to the reported complaint.The reported customer complaint ¿coil introducer ¿ zipping difficulty re-zipping¿ could not be evaluated as the introducer was found unzipped and elongated.The exact circumstances surrounding the observed damage cannot be determined based on the condition of the returned device.With review of the product analysis and the device history records, there is no indication of any manufacturing issues related to the reported event or damages noted on the returned system.Although a definitive conclusion cannot be made, based on the analysis it appears that procedural and handling factors, such as the application of excessive force, may have contributed to the reported failure and damages observed.As part of the post market surveillance program, information from this complaint is trended for statistical signals and corrective/preventive action may be triggered at a later time.Since there was no evidence to suggest the event was related to a manufacturing or design issue, no corrective actions will be taken at this time.This information was not provided in the reported event or available at the time of report submission.The company is seeking this information through the event investigation.The manufacturer will submit a supplemental report if new facts arise which materially alter information submitted in a previous mdr report.This is one of two products involved with the reported complaint and the associated manufacturer report numbers are 3008264254-2018-00522 & 3008264254-2018-00523.
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As reported by a healthcare professional, three coils (one og cmplx xtrasoft (640cx2505/17665789) and two og tdl cmplx fill (640cf0412/17468436) (640cf0515/17656467), failed to resheath during the procedure.The coils were replaced with same-sized coils and the procedure was completed successfully.There was no report of patient injury.The products will be returned for analysis.No further information was provided.
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