(b)(4).Only event day (5) and even year (2018) known.Batch # unknown.Device analysis: there was no sample received for analysis.Only a picture of the sample was received for analysis.Upon visual inspection of the picture, there appears to be two holes in the tyvek, there appears to be a wrinkly section in each hole that suggests the package was dragged against a pointy surface, thus, suggesting handling issues.However, no conclusion could be reached as to the origin of the reported incident as the device was not returned for analysis.The photos do not provide enough evidence to determine root cause.Hands on analysis should provide the evidence necessary to confirm the root cause.Should the sample become available please contact the clinical inquiry service or your sales representative.The lot history record was reviewed and no defects, ncr¿s or protocols related to the complaint, were found during the packaging process.
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