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Investigation - evaluation.A review of the complaint history, device history record, instructions for use (ifu), manufacturing instructions, quality control, manufacturing instructions, and specifications of the device was conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.The device manufacturing record was reviewed and no notable gaps in production or processing controls were noted.A review of the device history record shows one related nonconforming event, but the nonconforming devices were detected and scrapped in quality control.Thus, there is not enough evidence to suggest additional nonconforming devices in house or in the field.It should be noted there were no other reported complaints for this lot number.Instructions for use: l_scor_rev 0 is attached to the device and depicts a warning to not pull the distal spring coil portion of the wire guide through the needle tip.Based on the information provided, no product returned and the results of our investigation, the possible root cause was determined as known inherent risk of device since this failure mode has been previously observed with similar conclusions.The appropriate personnel were notified, and we will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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