Medivators field service engineer (fse) discovered during a service visit that the operators of a dsd edge automated endoscope reprocessor were using incorrect hookups during endoscope reprocessing.There is potential that endoscopes were not properly high-level disinfected, thus potential for patient cross-contamination.It is unknown how long the facility was using incorrect hookups.Medivators fse informed the operators how to determine the correct hookup/endoscope combination.Medivators clinical education specialist (ces) has trained the facility staff on correct hookup use and proper reprocessing processes.Per the facility's request, medivators ces provided additional follow-up in-service training in response to this event.While medivators ces was in communication with the facility, it was also reported there is potential the facility was not performing proper filter maintenance in their machine as required per the dsd edge instructions for use.There have been no reports of patient harm.This complaint will continue to be monitored in the medivators complaint handling system.Facility information: (b)(6).
|