It was initially reported that the performer introducer was found damaged in the package.There was no patient contact.Upon return of the device to the manufacturer, a split was observed to the tip, or distal end, of the complaint device.
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Investigation ¿ evaluation: a review of the complaint history, device history record, manufacturing instructions, quality control, specifications, and a visual inspection and functional evaluation of the returned device were conducted during the investigation.The visual inspection of the returned device confirmed that the distal end of the dilator was partially compressed, with a 1 mm split present as well.The dilator accepted a 0.035¿ wire guide with a smooth transition.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment, no further action is required.
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