| Model Number |
MMT-723LNAS |
| Health Effect - Clinical Code |
Hyperglycemia (1905)
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| Date of Event |
04/12/2018
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event or Problem Description
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The customer reported via phone call the insulin pump alarmed button error.The customer¿s blood glucose was 400mg/dl at the time of incident, treated with manual injection and declined to trouble shoot for high blood glucose.Customer stated that the insulin pump alarmed button error and pump keypad was not responding.No significant events leading to keypad anomaly were observed.Keypad anomaly troubleshooting was performed and confirmed that time is advancing.The customer was advised to discontinue use of pump and revert to back-up plan.The insulin pump is being replaced and is expected to return for analysis.
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Additional Manufacturer Narrative
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No frozen screen or button error alarm noted.Device time/clock moved.Unit had unresponsive act and up buttons due to corroded keypad traces.
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Search Alerts/Recalls
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