The product was not returned.Photos were available which show the back of a carton visible with the device.The device is on top of what appears to be a envelope.The device in the photo is shown on its side.The mylar is visible with the diopter shown (23.5).The lens stop and plunger lock have been removed.The lens door is closed.It cannot be determined from the photo if viscoelastic is present in the device.The plunger appears to have been retracted into the loading area.There appears to be a lens or lens material present in or on the nozzle.The photo was viewed at varying magnifications.Due to the blurriness of the photo, the reported lens damage cannot be verified.Product history records were reviewed and the documentation indicated the product met release criteria.Viscoelastic was not provided.It is unknown if a qualified product was used.Based on our observation of the attached photos, the reported haptic damage cannot be confirmed.There appears to be a lens advanced into the nozzle and possibly lens material on the nozzle of the device.The photo is too blurry upon higher magnification to confirm.It is difficult to make a determination of handling / damage without evaluation of the physical sample.A final root cause cannot be determined based on available information.It is unknown if a qualified viscoelastic was used.Material properties of non-qualified viscoelastics may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.The manufacturer internal reference number is: (b)(4).
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