Customer called and reported that they got admitted due to high blood glucose on (b)(6) 2018 with unknown blood glucose levels at the time of the incident.The customer was at 189 mg/dl at the time of the call.The customer stated that the sensors was not suspending the pump or alerting them before and on lows.The customer used food to treat the lows.The customer was found unconscious after a low and went up to 80 mg/dl 4 hours later.The customer got hospitalized for the low and got pain and nausea medication.The customer had not drunk enough juice to compensate for the low.The customer experienced low symptoms such as vomiting, feeling sick to their stomach, fatigue, extreme pain in the legs, and possible loss of consciousness.The customer also had high blood glucose incidents.Troubleshooting was completed for the low but not completed for the highs.On (b)(6) 2018, the customer went back to the emergency room after vomiting and fatigue continued.The customer was then transferred to a hospital, determined to be in diabetic ketoacidosis and hospitalized for 10 days.The customer had performed a set change for the first time and the infusion set had come loose.The customer also had the sensor on while in a tub for over 30 minutes.The customer was not wearing the insulin pump during the incident, within less than 48 hours.The customer was given intravenous fluids to treat.The insulin pump will not be returned for analysis.
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