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On (b)(6) 2018, the complainant reported higher than expected results.It was revealed during troubleshooting that the complainant was using test strips which expired october of 2013.At 8:13am she performed a blood glucose test getting a results 279 mg/dl and based on that results her insulin pump 'gave' her an unknown amount of insulin and at 9:30am the complainant ate breakfast.Later that same day at 3:07pm she performed another blood glucose test getting a result of 325 mg/dl.Again reporting after lunch she received an unknown amount of insulin from pump based on 325 mg/dl result.At 6:17pm she performed a blood glucose test getting a results 428 mg/dl and stated she ".Started to feel nauseous and light headed at the race track, and based on that results her insulin pump administered an unknown amount of insulin." the complainant reported, ".I usually don't check my pump for specific dosage or really "keep track" of that." later that evening at 7:08pm another glucose test was performed getting a 342 mg/dl and she ".Continued to feel 'unwell' and had problems with depth perception." at 7:21pm testing again getting a results 439 mg/dl she reported she 'ate' some pizza to raise her blood glucose level and was brought home by her boyfriend.She reported that ".At this time (unknown time) she 'drank some juice' on the way home and began to 'feel better'." the complainant discontinued to use this vial of test strips and opened another vial that also had expired in october 2014.The complainant reported when she arrived home she used an unknown brand meter getting a result of 44 mg/dl.(unknown time of this test).Her boyfriend offered to take her to the hospital, but she reported she did not go to the hospital at this time.The complainant did not provide any information regarding the amount of insulin administered throughout the day.During the call to customer support, it was revealed that the consumer did not perform a control solution test for integrity before use their initial test strips as instructed in our directions for use.Per label copy/ package insert: - high or low blood glucose results can indicate potentially serious medical conditions.In case of an unexpected result, you should repeat the test using a new test strip.If the result is still unexpected, or the reading is not consistent with how you feel, contact your hcp and treat as prescribed.Any change in the treatment of your diabetes should be discussed with your hcp.Nova max test strip insert- quality control: - checking the system control solution test: the nova max control solution is used as a quality control check to make sure that your blood glucose monitor and the nova max glucose test strips are working correctly.Do a control solution test: each time you open a new vial of test strips.- storage and handling.Keep the nova max glucose test strips vial tightly closed when not in use.Test strips should be stored only in the original vial.Meter is expected to be returned for evaluation.The expired test strips (by years) cannot be evaluated by failure analysis.
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