The device was returned for evaluation.The valve was visually inspected; possible bump mark in valve casing.The position of the cam when valve was received was 120mmh2o.The valve was tested for programming; the valve failed the test, the cam mechanism did not move during the programming process.The valve was flushed, leak tested and reflux tested; no issues found.The valve was then pressure tested at 120mmh2o and passed.The silicone was cut just after the cam mechanism, and the mechanism was turned slightly.The valve was retested for programming; the valve failed the test, the cam mechanism did not move during the programming process.The valve was dismantled and was examined under microscope at appropriate magnification: a crack and a bump mark were found in the valve casing, as well as some damage to the cam mechanism steps.The cam magnets were controlled and passed testing.A review of manufacturing records found no discrepancies when the device was released to stock.The root cause of the problem reported by the customer is due to the valve receiving a hard knock.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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