Consumer reported complaint for rusty strips and previous medical attention.The expected fasting blood glucose test result range is undisclosed.The customer feels well and did not report symptoms.Medical attention is reported on a previous event.The product storage location is undisclosed.During the call on (b)(6) 2018, a back to back blood test was not performed the test strip lot manufacturer's expiration date is 02/28/2019 and open vial date is undisclosed.The meter memory was not reviewed for previous test result history.Customer's daughter called in stating she had two strips in the container that looked rusty.On (b)(6) 2018, customer checked her blood sugar in the morning and the results was 248mg/dl fasting.Customer checked her blood sugar in the evening and results were 326mg/dl fasting.Customer's daughter drove her to the er, she was admitted and diagnosed with hyperglycemia and dehydration.Daughter does not remember her labs at the hospital, but believes they were matching the meter's results.Customer was released on (b)(6) 2018 and with an increased on her lantus.Customer declined replacement of the products stating that she believes the results were accurate and that she has purchased another true metrix meter just in case.
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