Details of complaint: on (b)(6) 2018, customer stated that all bedside and org devices were in complete communication loss with the monitoring cns (mu-970ra serial number: (b)(6).The cns was sent back to nka for evaluation.The reported issue out communication loss could not be duplicated on the cns.Service requested: repair.Service performed: evaluation.Investigation result: no issues were found with the cns when evaluated at nka.Device was put into service on 5/9/2008.Service history shows no other incidents.Service history for this customer shows no similar incidents.Due to limited information available, the root cause could not be determined.Additional information: b4.Date of this report.D11.Concomitant medical products.E3.Occupation.F6.Date user facility/importer became aware of the event.F7.Type of report.F11.Date report sent to fda.F13.Date report sent to manufacturer.G4.Date received by manufacturer.G7.Type of report.H2.If follow-up, what type? additional information.Device evaluation.H3.Device evaluated by manufacturer? h6.Event problem and evaluation codes.H10.Additional manufacturer narrative.D11.Concomitant medical products: the cns was in conjunction with the transmitter.No model/serial provided.
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