Product was discarded and will not be returned.This report is based solely on the information provided by the customer.An investigation of similar complaints found one other event where a patient was prescribed a roll belt and passed away.No details on what the cause of death was or if the patient was using the device before or at the time of death.Product was not returned for that complaint, so analysis of the unit was not possible.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use (ifu) were reviewed and determined to provide adequate instructions and warnings for safe and effective use of the device.The ifu states "before use, check device for damage.Discard if you have any questions about patient safety.Monitor per facility policy to ensure that the patient cannot slide down, or fall off the mattress and become suspended or entrapped" therefore, no corrective ore preventive actions are necessary.All complaint are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.(b)(4).Product had been discarded.
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