Dexcom was made aware on (b)(4) 2018 that on (b)(6) 2018 the receiver display was frozen.No additional event or patient information is available.No data was provided for evaluation.The receiver was returned for evaluation.An external visual inspection was performed and passed.A receiver charge and boot was performed and passed.The receiver download was performed and a passed.A functional test was performed and failed the center button test.An internal visual inspection was performed and failed due to water damage.Confirmation of the complaint was undetermined.The probable cause could not be determined.
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