Two potential lot numbers were provided for this incident.The information for each lot number is as follows: medical device lot #: 7354844, medical device expiration date: 2020-11-30, device manufacture date: 2018-01-19.Medical device lot #: unknown, medical device expiration date: unknown, device manufacture date: unknown.(b)(6).Investigation results: summary: a photo was provided for analysis.The provided photo was reviewed and our quality engineer was unable to determine a root cause for this occurrence.A review of the device history records revealed no irregularities during the manufacture of the reported lot.Examination of the product involved may provide clarification as to the cause for the reported failure.Conclusion: bd was not able to duplicate or confirm the customer¿s indicated failure mode.Customer reported cap detachment issues; however, no sample was available for evaluation which is essential to perform a better investigation, picture do not help us to confirm the incident and/or determine how this was caused.Quality records have been consulted for tracking and trending purposes and no issues like these are detected which means pretty low occurrence.Product is functional tested and no incidents with plug removals have been reported.Process (b)(4) was reviewed and there are proper controls in place to detect product malfunctions.Root cause: based on investigation results to date, root cause for manufacturing process cannot be determined.
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