At the time of the complaint the healthcare facility were not able to locate any samples to perform tests on so we submitted our reports accordingly to meet the reporting timescales.We had communication from the customer last week that they had located some samples and had returned them.As a result of this we performed an investigation on the returned samples and issued a follow up report to the customer: regarding your complaint that we first received from you in april 2018, at the time of this complaint, we feel that we answered it to the best of our ability due to no samples being returned for us to test.Having now received several unopened samples from the same lot number we were able to perform the required tests.We first tested the blades by putting them on our calibrated vickers hardness testing machine, where we found all returned blade were all reading above 800 vickers indicating that they have been made to the surgical blade standard bs 2982.We also subjected the blades to a ductility test on our automated load cell, where we found all blades to be within our in house tolerance.We therefore cannot understand how the surgeon managed to break the blades unless excessive lateral pressure or twisting was applied in or around bone.If you require further assistance, please do not hesitate to contact us.
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