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An evaluation of the ultrashape power system was performed at the customer site by a syneron-candela field technician on 5-2-2018, including functional testing of the four transducers at the site.All systems met functional specifications and no discrepancies were identified.In addition, syneron-candela service technicians evaluated the returned velashape iii system on 5-2-2018 and the two applicators used in the procedure on (b)(6) 2018.The evaluation revealed no observed system issues and the applicators were all within specification.Although a definitive root cause could not be determined in this case, causes that may lead to burns and blisters include: dirty/contaminated transducers.Treatment of fat thickness less than specified in the user manual.Insufficient ultrasound gel on treatment area.Not using a level treatment plane.Skin surface factors such as hair, body jewelry, bubbles in ultrasound gel, presence of other skin products on treatment area.The root cause of this event is unknown.
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