An isi field service engineer (fse) was dispatched to the facility and was unable to reproduce the reported complaint.Upon further troubleshooting, the fse found the illuminator master power switch had been turned off.No parts were replaced.The illuminator is a component of the da vinci system that contains a high intensity light source to illuminate the surgical site.The complaint is being reported due to a da vinci system malfunction rendering the da vinci system unavailable for use after the start of a surgical procedure.Although no patient harm occurred, if the reported malfunctioned were to recur it could cause or contribute to an adverse event.
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It was reported that prior to the start of a da vinci-assisted total benign hysterectomy procedure, the illuminator would not turn on.The intuitive surgical, inc.(isi) technical support engineer (tse) instructed the customer to power off the system and cycle the breakers.The system powered back on and homed but the error persisted.The tse instructed the customer to use a third party light source to complete the procedure.There was no report of patient harm, adverse outcome, or injury.Isi made a follow up attempt and obtained the following additional information: the customer stated that port incisions were made on the patient when the issue occurred.The site completed the procedure using a third party light source.
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