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Section g 1,2- updated contact office information.Several attempts were made to obtain additional information, however no response was received.Follow-up made: 04may2018: no reponse.Follow-up made: 24 may2018: no reponse.Natus completed their evaluation on 13august2018.Investigation results included the following: complaints history review/ complaint rate.Risk management review.Review of past capas/ capa determination.Results: the customer's complaint "bedside monitoring cable icp39 not exporting icp values" could not be confirmed.The cable was returned for evaluation however it was misplaced at the service center and cannot be located.Dhr review: the lot number for the cable was not reported however, the customer reported the cam02 unit's serial number the dhr review for the monitor found no anomalies related to the customer's complaint.Complaint history review/trend analysis: based on the complaint description a review of complaints was performed using the following key word improper function " in the search criteria.The review encompassed dates jun-2016 through jun-2018.There were zero (o) confirmed complaints during this time.Based on the number of sales (jun-2016 through may2018), 306 units, the incident rate is 0.0%.Risk management review: the cam02 relationship of device characteristics to hazards (table a) identifies the complaint as "control/lnteraction with other devices", with the sequence of events of "improper interaction with bedside monitor." resulting in a hazard of "incorrect diagnosis" (dia-005), harm of "inconvenience to user" and severity of "negligible".Capa: n/a (no capa issued since nov-2016).Root cause: unable to evaluate-device was received, however it was misplaced at the service center and could not be located.This complaint is now deemed closed.
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