The customer reported via phone call the insulin pump would not exit the preparing to prime loop and insulin squirted out if the tubing during manual prime.The customer¿s blood glucose was 198 mg/dl at the time of the incident.The customer reported that they received they received a second series of beeps.The troubleshooting was performed.The customer was advised that their insulin pump needs to be replaced.The customer was advised to discontinue use of the insulin pump and to revert to the backup plan.The insulin pump will not be returned for analysis.
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