Investigation: reported defect was not confirmed in representative samples received.Customer reported safety shield activation failure issues; however, 2 representative samples met with acceptance criteria according procedure si-16sp.Quality records have been consulted for tracking and trending purposes and no issues like this are detected which means pretty low occurrence.Product is functional tested and no incidents with safety shield activation failure or exposed cannula have been reported.Always refer to ifu for product usage recommendations.We will keep monitoring the manufacturing process and in case any emerging trend is detected, further actions will be taken if necessary no corrective action required at the failure.Process fmea (b)(4) was reviewed and there are proper controls in place to detect product malfunctions.Based on investigation results to date root cause cannot be determined; however, a possible cause could be an incorrect use.No capa was opened since this issue could not be confirmed as manufacturing related.
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