Permobil was informed by the service provider that they had received the device for repairs with the end-user alleging that the device rolled away as he was attempting to transfer out of the seating.Client reported when this occurred, it caused him to lose balance and subsequently fall to the ground.The ensuing fall was reported to have caused wounds from a previous surgery to re-open which required medical intervention to address.Permobil representative performed an inspection of the device and confirmed the brake for the left drive wheel was no longer holding which allowed the drive wheel to spin freely when not given a drive command.Further inspection shown damages having been sustained to the brake release lever which forced the brake to be mechanically released, unable to hold the motor in place.Further inspection of the device shown multiple signs of impacts having been sustained indicating abuse/misuse by the end-user.The end-user was informed of the findings and instructed to use more care when operating the device and to ensure proper maintenance is performed.A parts quote was generated to replace the affected components that were damaged due to impacts.Upon completion of repairs, the device will be returned to the end-user.The dhr was reviewed and device met specification prior to distribution.
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