Customer called and reported that they received emergency medical assistance due to high blood glucose on (b)(6) 2018 with blood glucose of 555 to 565 mg/dl at the time of the incident.The customer was at 126 mg/dl at the time of the call.The customer used the pump and was given intravenous insulin to treat.The customer experienced symptoms such as feeling bad, vomiting, frequent urination, and feeling hot.The customer was wearing the insulin pump during the incident.The customer had a bent infusion set cannula and kinked tubing at the time of the high incident.Troubleshooting was not completed as the customer declined.The customer had a low of 64 mg/dl the night prior to the call.They treated for the low with food and glucose tablets.The customer also reported issues with a transmitter charger.The insulin pump will not be returned for analysis.
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