MAUDE Adverse Event Report: TRIVIDIA HEALTH, INC. TRUEMETRIX; BLOOD GLUCOSE SYSTEM

Model Number	TRUEMETRIX
Medical Device Problem Code	High Test Results (2457)
Health Effect - Clinical Code	No Known Impact Or Consequence To Patient (2692)
Date of Event	05/15/2018
Type of Reportable Event	Malfunction
Additional Manufacturer Narrative
Internal report # (b)(4).Product not yet returned for evaluation.Most likely underlying root cause: mlc-18- user has high glucose value test strip udi# (b)(4).Note: manufacturer contacted customer (several attempts) in a follow-up call to ensure that the replacement products resolved the initial concern - unable to establish contact with the customer at this time.Product notification letter sent to customer to contact customer care.
Event or Problem Description
Consumer reported complaint for hi blood glucose results.The customer is concerned with results obtained of e-5 and hi.The expected fasting blood glucose test result range is 300mg/dl.The customer feels well and did not report symptoms.Medical attention is not reported as a result of the actual blood glucose results.The product is stored by customer according to specification in the living room.During the call on 05/15/2018, a back to back blood test was performed fasting by the customer and produced test results of e-5 using true metrix meter.The test strip lot manufacturer's expiration date is 07/25/2019 and open vial date is two weeks ago.The meter memory was reviewed for previous test result history: (b)(6).Customer calling states that the meter is giving the e-5 error.Customer run several test and she is only getting the e-5 error.Customer states that she then use her other meter and run a blood test and got 577mg/dl fasting.Customer also got a hi result on the meter.I explain to customer what the e-5 error means and why it may occur.Customer states that her normal glucose range is 300mg/dl fasting.Customer have been taking prednisone steroids and know that her glucose range is high.Customer is not having any symptoms at this time.
Event or Problem Description
Consumer reported complaint for hi blood glucose results.The customer is concerned with results obtained of e-5 and hi.The expected fasting blood glucose test result range is 300mg/dl.The customer feels well and did not report symptoms.Medical attention is not reported as a result of the actual blood glucose results.The product is stored by customer according to specification in the living room.During the call on 05/15/2018, a back to back blood test was performed fasting by the customer and produced test results of e-5 using true metrix meter.The test strip lot manufacturer's expiration date is 07/25/2019 and open vial date is two weeks ago.The meter memory was reviewed for previous test result history: result 1:hi, date: (b)(6) 2018, time:5:03pm, fasting; result 2:263mg/dl, date: (b)(6) 2018, time:12:11pm, fasting; result 3:337mg/dl, date: (b)(6) 2018, time:8:12pm, fasting; result 4:297mg/dl, date: (b)(6) 2018,time:1:32pm, fasting; result 5:358mg/dl, date: (b)(6) 2018, time:12:13pm, fasting.Customer calling states that the meter is giving the e-5 error.Customer run several test and she is only getting the e-5 error.Customer states that she then use her other meter and run a blood test and got 577mg/dl fasting.Customer also got a hi result on the meter.I explain to customer what the e-5 error means and why it may occur.Customer states that her normal glucose range is 300mg/dl fasting.Customer have been taking prednisone steroids and know that her glucose range is high.Customer is not having any symptoms at this time.
Additional Manufacturer Narrative
(manufacturer narrative = t, corrected data = f) internal report #: (b)(4) returned meter evaluated with no defect found.Test strips not returned for evaluation.Most likely underlying root cause: mlc-18- user has high glucose value test strip udi#: (b)(4).Note: manufacturer contacted customer (several attempts) in a follow-up call to ensure that the replacement products resolved the initial concern - unable to establish contact with the customer at this time.Product notification letter sent to customer to contact customer care.

• Brand Name: TRUEMETRIX
• Common Device Name: BLOOD GLUCOSE SYSTEM
• Manufacturer (Section D): TRIVIDIA HEALTH, INC.; 2400 nw 55th court; fort lauderdale FL 33309
• MDR Report Key: 7578235
• Report Number: 1000113657-2018-00623
• Device Sequence Number: 19421838
• Product Code: NBW
• UDI-Device Identifier: 00087701426520
• UDI-Public: (01)00087701426520
• Combination Product (Y/N): N
• Initial Reporter State: OH
• PMA/510(K) Number: K140100
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: consumer
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial,Followup
• Report Date (Section B): 06/15/2018

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Model Number: TRUEMETRIX
• Device Catalogue Number: RE4H01-81
• Device Lot Number: MV2762
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 06/13/2018
• Was the Report Sent to FDA?: No
• Event Location: Home
• Initial Date Received by Manufacturer: 05/15/2018
• Supplement Date Received by Manufacturer: 05/15/2018
• Initial Report FDA Received Date: 06/07/2018
• Supplement Report FDA Received Date: 06/15/2018
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Patient Sequence Number: 1
• Concomitant Medical Products and Therapy/Usage Dates: SECOND THERAPY; SECOND THERAPY