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Date of event: unknown.The date received by manufacturer has been used for this field.Fda notified: the initial reporter also notified the fda (b)(4).Investigation summary: as no samples or pictures were received for evaluation, our quality team was unable to confirm the reported defect of pump incompatibility.As no lot number was provided, a device history record review could not be completed.It is important to note that the bd franklin flush syringe (product code 306500) does not claim pump compatibility.Bd does not recommend use of this product with a pump.The current controls for syringes including incoming, in-process, and final inspections will remain in place.Investigation conclusion: complaint: pump occlusion and plunger movement difficult.No sample received.A dhr could not be performed as no lot # was provided.There have been zero prior compalints for plunger movement difficult in the past year.There have been similar complaints for "pump alarm/occlusion/incompatibility" within the past year.Note: the bd franklin flush syringe does not claim pump compatibility.Bd does not recommend use of this product with a pump.Bd was not able to duplicate or confirm the customer's indicated failure mode.The customer's indicated failure mode of pump alarm/occlusion and plunger movement could not be confirmed as no sample or photo was provided.Based on the investigation, root cause was not found.No formal corrective action is required at this time.The current controls for syringes including incoming, in-process and final inspections will remain in place.Root cause description based on the investigation, root cause was not found.
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