The customer reported via phone call they experienced high blood glucose value and sensor had inaccurate readings that triggered threshold suspend alarm.The customer¿s blood glucose was 158 mg/dl and the sensor glucose was 57 mg/dl at the time of the incident.Customer stated that her blood glucose was 479 mg/dl and that she treated by manual injection.Troubleshoot was performed and the customer stated that insulin delivery was suspended due to sg values and sg value that triggered the suspend event was 57 mg/dl and threshold/low suspend limit in sensor settings was 60 mg/dl.The customer was informed that their blood glucose and sensor glucose levels were not in acceptable range.The sensor will not be returned for analysis.
|