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Customer reported via phone call that they experienced high blood glucose level of 574mg/dl.The customer had symptoms like thirsty, stomach pains, and urinating a lot and treated with manual injection.Customer¿s current blood glucose value was unknown.Customer alleges pump was under delivery.Troubleshooting was performed for high readings.The product was returned for analysis.
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Device passed displacement test, rewind test, basic occlusion test, prime test, excessive no delivery test, occlusion test, self test and unexpected restart error test.No bolus anomaly noted during testing.Device passed all operating currents tested within the specific range and passed off no power test.Device passed the delivery accuracy test.Device received with corroded battery tube noted.
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