This is the first complaint reported for this finished goods lot and the first reported for this issue.A review of the device history record indicates the order was built to specification.A facility staff member reported that they were having issues during the irrigation and aspiration (i & a) process.A used cassette in a tray was returned and was visually inspected.No obvious defects were observed.The sample was functionally tested using a console.The sample could prime, tune, be recognized by the console and the service data was retrieved successfully.The sample primed and tuned successfully and the service data could be retrieved.No leaks or occlusions were observed.The returned sample functioned within specification.The root cause of the customer's complaint could not be established; as the returned sample met specifications.After a thorough investigation of this complaint, it has been determined that no action will be taken at this time as the returned product met specifications.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.(b)(4).
|