The customer reported via phone call the insulin pump had a keypad anomaly.The customer¿s blood glucose was unknown at the time of incident.Customer stated that the insulin pump buttons were unresponsive.No significant events leading to keypad anomaly were observed.Keypad anomaly troubleshooting was performed and confirmed that time is not advancing.The customer was advised to discontinue use of pump and revert to back-up plan.The insulin pump is being replaced and is expected to return for analysis.
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