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Model Number FGS-0450 |
Device Problem
Communication or Transmission Problem (2896)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 05/10/2018 |
Event Type
malfunction
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Manufacturer Narrative
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This report is based on information provided by medtronic investigation personnel.The product sample was not returned to the laboratory, however, a study graph was provided by the customer for analysis.The returned sample did not meet specification as received.The reported condition was confirmed.The investigation found that the reported condition was due to bravo system communication failure.The investigation isolated the failure to the bravo communication failure, but a root cause was not identified.The probable root cause was found to be bravo communication failure.The failure identified on this customer returned sample is a known issue and is addressed in the risk management file.No update to the risk management file is required at this time.If information is provided in the future, a supplemental report will be issued.
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Event Description
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According to the reporter, they had a study that was only one hour.Technical support attempted the customer to upload the study again and they received an effaceee error and technical support told them that it meant there was no data on the recorder.The recorder will be returned for investigation and it worked correctly during the previous procedure.There was no patient and user harm, but a repeat procedure will have to be re-done.
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Search Alerts/Recalls
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