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During the procedure, there was suddenly no data showed on the camino monitor.After changed with a new camcabl, the problem fixed.So the problem was with the former camcabl.Patient injury/ death alleged: no.Revision/medical intervention required: no.Patient prepped for surgery: yes.Delay in surgery due to late receipt of product:: unk.Delay in surgery due to product problem: yes.
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Additional information: several attempts were made to request for the device to be returned: 20june2018: request for device return.01august2018: request for device return.12august2018: request for device return -notified that device will not be returning.Natus completed their investigation on 23august2018.The investigation included the following: methods: review of device history records.Review of capas/capa determination.Risk management review.Results: the customer's complaint "camcabl malfunctioning" could not be confirmed as the customer did not return the product back for evaluation.Dhr review: the device history record for the cable (lot 1636821) was reviewed, there were no anomalies observed during the manufacturing, packaging or inspection of the cable while in process.Additionally, because the product was not returned for evaluation, no root cause could be established for the failure mode described in the customer complaint.Capa: review of the capas from nov 2016 to current- there were no capa's opened that were related to the complaint incident.Complaint history review/ trend analysis: based on the complaint description "during the procedure, there was suddenly no data showed on the camino monitor" a review of complaints from jun-2016 through jun-2018 was performed using the following key words/complaint code "integ-improper function " in the search criteria.There were twelve (12) confirmed complaints during this time frame.Based on the number of sales (during this same period jun-2016 through jun-2018), 1468 units, this complaint code (reason) has an incident rate of 0.81 7%.Risk management review: a review of the cam02 medical device hazard analysis (table b) identifies the hazard for the customers complaint "no data showed on the camino monitor" as "inaccurate or unavailable icp measurement (mean icp or waveform)" (hazard id # dia-ooi ).The harm being an "inconvenience to user" with a severity of negligible.This is based on the information form the user stating they had a spare camcabl to replace the defective cable.Root cause: n/a- device was not returned for evaluation.This complaint is now deemed closed.Should the device be returned the complaint may reopen.
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