Customer called and reported that they received emergency medical assistance due to low blood glucose, with blood glucose of 30 to 40 mg/dl at the time of the incident.The customer was at 307 mg/dl at the time of the call.The customer declined to provide further information about the incident.It is unknown if the customer was wearing the insulin pump during the incident.Troubleshooting was not completed as the customer declined.The customer was also having problems with their quick set serter not loading.The insulin pump will not be returned for analysis.
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