The information provided by bard represents all of the known information at this time.
Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
The manufacturer has received the sample and will be evaluated.
Results are expected soon.
A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.
Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.
During evaluation, the reported issue of unit system shutdown during use was confirmed and the cause is an internal failure in the lithium-ion battery.
The scanner was charged to 100%, when the ac adaptor was removed the scanner ran on battery power for approximately 1 hour and shut down with the battery showing a 50% charge.
No other functionality issues with the equipment were found during evaluation/servicing.
The device was serviced, repaired and returned to the customer.
A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.
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