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The customer contacted the siemens customer care center (ccc).Quality controls for (b)(6) were within range.The siemens customer service engineer (cse) was dispatched to the customer site.The cse performed a total service call, calibrated the probes, ran dispense test on reagent and aspirate probes, cleaned the ionizer, probes and shutter, ran dark count with and without cuvettes.The cse then reloaded the application module software and ran quality controls.The cse did not find any instrument issues.The ccc specialist informed the customer that as per advia centaur instructions for use, "samples with an index value of greater than or equal to 1.0 but less than or equal to 50 are considered (b)(6) for (b)(6).The test must be repeated in duplicate.If 2 of the 3 results are (b)(6), the sample is considered (b)(6) for (b)(6).If at least 2 of the 3 results are (b)(6), the sample is repeatedly (b)(6), and the presence of (b)(6) should be confirmed with the advia centaur (b)(6) confirmatory assay, additional (b)(6) marker assays, or another approved confirmatory method." the customer did not follow the instructions to repeat the sample in replicates.The cause of the discordant (b)(6) result is unknown.The instrument is performing within manufacturing specifications.No further evaluation of device is required.
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