Customer reported via phone call that they experienced high blood glucose and insulin pump had threshold suspend.The customer blood glucose level was 454 mg/dl.The customer¿s blood glucose was 454 mg/dl and the sensor glucose was 54 mg/dl.Insulin delivery was suspended due to sensor values.Sensor value that triggered the suspend event was 63 mg/dl.Suspend on low limit in sensor settings was 70 mg/dl.Troubleshooting was declined for high blood glucose level.The product will not be returned for analysis.
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