Model Number MMT-712EWS |
Device Problem
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 05/30/2018 |
Event Type
malfunction
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Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event Description
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Customer reported via phone call that the insulin pump had a keypad anomaly and the act button was unresponsive.Customer¿s blood glucose was unknown at the time of incident.No troubleshooting was performed.Insulin pump is being replaced and is expected to return for analysis.
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Manufacturer Narrative
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Device received with intermittent button response due to flattened dome switch on act button.Connector was inspected and locked on lcd board.No button error alarm during testing.Device passed displacement test and self test.
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Search Alerts/Recalls
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