Dexcom received a report that the receiver displayed a premature battery alert on the transmitter.Data was provided for evaluation the data review could not confirm the reported event of low transmitter battery.The transmitter has been received for evaluation.An external visual inspection was performed and the passed.A voltage test was performed and the transmitter failed as it had no voltage.Review of the log data was performed and transmitter failure was observed.The reported issue of low transmitter battery was not confirmed via product testing.This complaint is reportable based on the finding on (b)(6) 2018 of transmitter failure via log data review.A probable cause cannot be determined post investigation.No additional patient or event information is available.
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