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Based off of previous complaint investigation (b)(4), the failure alleged in the complaint record was confirmed during the product investigation.The product was not received for investigation at stryker endoscopy because it was evaluated by the legal manufacturer, composite manufacturing.The oem investigation report is attached (see communication log), and indicates: reason for rma: replace lower pawl in horizontal spar assembly, 3-2022-286.Pawl would not actuate due to interference.Pawl design was updated to remove interference and replaced on compromised assemblies.Eca 689.Diagnostic codes: r-lbd, a-kms, r-nca description: the bottom pawl, 3-2022-286 was evaluated and confirmed to cause interference and remain in unlocked position under traction.The interference was a known design flaw and an engineering change was instigated by stryker endoscopy previous to this failure.This is the lower pawl that interacts with the aluminum toothed rack, and functions as the brake for gross traction.Pawl was replaced with updated revision b.Various labels were replaced due to damage.Knob assembly in one outer horizontal spar was able to be removed, damage to e-clip retainer was the cause, e-clip retainer was replaced and installed.Unit was packaged incorrectly and tenzor left unlocked during shipping.The failure mode will be monitored for future reoccurrence.The device manufacturer date is not known.
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