The customer was reported via phone call that, the reservoir had air bubbles in it.The blood glucose was unknown at the time of the incident.Approximate size of air bubbles is size or half size of finger nail.The customer also stated that, the insulin pump had no delivery alarm.Assisted customer in performing a 5.0 unit fixed prime and the insulin did not exit.Customer was also able to del a bolus successfully.Customer got a no delivery alert and was not able to complete the troubleshoot for air bubbles.The device is not expected to be returned for analysis.
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