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Reference natus complaint# (b)(4).Follow up# 001 re-submitted today june 13, 2023.This report was orginally submitted in error on sept 04, 2018 under the incorrect reporting year 2023988-2019-00039.Natus completed their investigation on 29 august 2018.Investigation methods included the following: methods: evaluation of actual device.Review of device history and service history records.Review of compliant history/ complaint rate.Review of past capas/ capa history.Risk management review.Results: the customer's complaint "not reading correctly/' was not confirmed.The unit was functionally tested, visually inspected and the electrical safety test performed, no problems were found and all test results met specifications.Dhr review: the dhr for the monitor was reviewed and no anomalies that could be associated with the complaint incident were observed.The device was manufactured on: sep-2014.Complaint history review/ trend analysis: based on the complaint description, similar incidents with a fault code of integra- reading were searched during the investigation of the complaint history.The review encompassed dates jun-2016 through may-2018.There were seven (7) confirmed complaints during this time.These results coupled with the number of sales (jan2016 to apr-2018), 1795 units, the number of confirmed reports (7) divided by the number of units sold, loaner, rental model cam02, cam02rnt, cam02lf in jun-2016 to may-2018, (1795) and multiplied by 100 results in a failure rate percentage (b)(4).Capa: a review of capa's initiated within the past 24 months, capas both open and closed was performed specifically related to the complaint to determine if a similar complaint is either under active capa investigation or have been previously addressed through a capa no capa scopes during the last 24 months address issues related to this customer's complaint.Risk management review: a review of the cam02 medical device hazard analysis (rev.L ) identifies the hazard for the customers complaint" not reading correctly" as "incorrect or unavailable icp trend data" (hazard id # dia-008).The harm being an inconvenience to user with a severity of negligible.Root cause: no fault found- device met specifications.This complaint is now deemed closed.
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