There was no patient involvement.Livanova (b)(4) manufactures the s5 mast roller pump.The incident occurred in (b)(6).A livanova field service representative was dispatched to the facility to investigate.The service representative was able to confirm the reported issue.During visual inspection, a large scratch was identified on the touch screen surface.The technician replaced the touch screen to resolve the reported issue.Subsequent functional verification testing was completed without further issues and the unit was returned to service.The touch screen has been requested for return to livanova (b)(4) for further investigation.However, it is unknown if the device will be made available for return.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.Device not returned.
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